Shipping policy
ALPHA THRIVES — SHIPPING POLICY
How do I track my order? All Alpha Thrives orders are shipped with full order tracking. You'll be sent an email with your tracking number once your order has been shipped so you can check its whereabouts at ALL times.
How long does order processing take? Your order will usually be processed on the same or next business day. Whether it's the same or next business day depends on the time of your order. Generally speaking, orders before 12pm will be processed the same day. Orders after 12pm are generally processed the following day.
This happens in 95% of cases. Please note that due to matters out of our control, processing may take a little longer in rare cases. If you order on the weekend, your order will be processed on the NEXT business day. Orders are NOT processed and fulfilled by our warehouse on weekend days.
When should I expect my delivery? Alpha Thrives ships worldwide. Delivery takes 7-12 business days from the date your order is processed, depending on your location. These timeframes also depend on when we receive the order, as our warehouse operates Monday through Friday from 8:30am to 5:00pm.
Please note that orders do not ship on weekends or major holidays.
What happens if my parcel is delayed? We work incredibly hard to get your parcel to you quickly, but once it's with the courier it is out of our hands.
We rarely experience any significant delays. If you believe your parcel is significantly delayed, returned to sender, or missing — contact us on Facebook Messenger or send us an email to our dedicated customer service line. To get the fastest possible response, please provide your order number and the name you ordered with.
All queries will be responded to within 48 hours. You will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day.
Whilst we endeavour to provide assistance as fast as possible, we will not tolerate abuse or customers who send multiple messages within a day regarding the same matter. Anyone who does this will be placed at the back of the queue.
I entered my shipping address incorrectly. What should I do? Make sure you enter the correct shipping address and the right contact name at the time of purchase. This is your responsibility.
If you make a mistake, contact us immediately and we may be able to modify your order. We can't make any promises, as we process and ship orders as fast as possible — but we'll do our best.
Please note that a $9.00 charge applies for incorrect addresses as it creates additional handling and slows down warehouse efficiency. If you provide the wrong address, this charge will be applied before we make the change.